Privacy Policy

At WEWASH Cleaning Services ("WEWASH", "we", "us", or "our"), respecting and protecting your privacy is a foundational commitment. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, submit a cleaning estimate, or utilize our online booking system.

1. Information We Collect

We collect only necessary information required to provide accurate cleaning estimates and deliver owner-operated carpet, upholstery, rug, and mattress cleaning services:

• Contact Information: Your full name, telephone number, and email address.
• Service Location: Physical street address and ZIP code where service is requested.
• Booking & Preferences: Selected service types, room counts, preferred appointment date/time, and special notes (e.g., pet stains, parking instructions).
• Payment Information: Credit card transactions are processed securely via Stripe. WEWASH does not store raw credit card numbers or CVV codes on our servers.

2. How We Use Your Information

Your information is strictly used for operational purposes:

• To calculate starting price estimates and schedule appointments on our calendar.
• To send automated SMS booking receipts, 24-hour appointment reminders, and service notifications.
• To navigate turn-by-turn route directions to your location on the scheduled appointment day.
• To process payments securely online or on-site upon service completion.

3. SMS/Text Messaging Communication & Privacy

WEWASH Cleaning Services offers an SMS messaging program to provide appointment confirmations, booking reminders, technician arrival notifications, and customer support messages.

By providing your phone number and completing our online booking form at wewashcarpets.com/booking.html, you consent to receive automated transactional text messages (SMS) from WEWASH related to your service appointment. Message frequency varies based on your booking activity (typically 2–5 messages per booking). Message and data rates may apply.

You can reply STOP to any message to opt out of SMS notifications at any time. Reply HELP for assistance.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. All categories listed above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For support, contact WEWASH at (407) 519-0001 or email wewashcarpet@gmail.com.

4. Data Protection & Security

We employ industry-standard cybersecurity measures including HTTPS SSL encryption, secure API endpoints with rate limiting, and isolated credential storage to protect your personal information against unauthorized access, alteration, or disclosure.

5. Third-Party Service Providers

We partner with trusted service providers strictly to perform essential core operations:

• Stripe: Payment processing gateway operating under Level 1 PCI-DSS compliance.
• Twilio: Infrastructure for transactional SMS notifications.
• Google Calendar: Internal appointment scheduling synchronization.

6. Your Rights & Contact Information

You may request to view, update, or permanently delete your personal contact details from our records at any time by contacting us directly:

WEWASH Cleaning Services
Owner: Rick
Phone: (407) 519-0001
Email: wewashcarpet@gmail.com
Location: Orlando and Surrounding Areas, FL